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Customer stories: Love Wimbledon BID

The challenge

Love Wimbledon is a Business Improvement District (BID) focused on helping Wimbledon to reach its full potential, through a programme of activities and outreach.

To meet its objectives, Love Wimbledon monitors and interacts with a diverse range of property owners, landlords, tenants, businesses and managing agents.

Before working with Salpo, all data was contained within spreadsheets, with limited ability to track connections between variables and minimal cross-organisation visibility.

The solution

We worked closely with Love Wimbledon to fully understand the functions of a BID, along with their specific operational requirements and objectives.

We customised our flexible CRM business platform to fit Love Wimbledon, creating fields and modules to capture all relevant details. We added custom connections to map relationships between properties, owners, tenants and service providers, with custom fields such as levy discounts and ballot information.

The system records all notes plus actions taken and notifies team members, creating visibility and transparency for all staff across the organisation. Love Wimbledon can evidence work completed, using reporting functions to gain meaningful insights. This enables them to quantify resource used, justify spend, demonstrate impact within the town centre, and communicate this to stakeholders.

“Salpo has been really good at listening and incorporating our suggestions in their development. We were struggling to find a cost-effective platform that we could tailor to BID specific information and processes. We found that with Salpo CRM. Salpo worked closely with us, supporting our team to configure the platform specifically for our unique industry. All fields can be made bespoke for BID usage and according to individual needs. The Salpo platform really does offer a terrific solution for BIDs that I am sure no other software can provide.”

Helen Clark Bell, Love Wimbledon BID

The results

Our tailored CRM platform has delivered many benefits for Love Wimbledon; streamlining functions and processes, improving efficiency and maximising impact versus effort. Internally, this has created full visibility, while externally demonstrating ROI and cost savings, helping to build and nurture stronger relationships with businesses within the district.

Love Wimbledon has embraced the Salpo platform, using its powerful functionality and further customising it to fit needs and processes. Since using the system and appreciating its benefits for Business Improvement Districts, Love Wimbledon has been recommending this reliable, GDPR-compliant platform to other BIDs across the country.

About Love Wimbledon

Love Wimbledon BID is a not-for-profit, limited company, owned and led by local businesses and aimed at helping Wimbledon to maximise its full potential. As a Business Improvement District, Love Wimbledon was set up in 2012 and is funded by a 1% levy from businesses within its geographic remit, based on the rateable property value.

These funds are gathered and applied directly to activities and projects within the BID area only – Wimbledon town centre. Activities include events, promotion and partnerships, plus investing in Wimbledon’s future, making it a vibrant and attractive place to visit, work and live.

“Really pleased with how we can tailor Salpo CRM to meet our needs. We have made our system building/premises focussed so RV, levy, hereditament provide the base and everything else sits on top. Salpo CRM can help you roll-out our model and layout for a very reasonable price per user. All available on an app too, so you can access remotely and link property agents and occupiers, with property details attached and business services applied. It really is very cool and very affordable! Mention Love Wimbledon so you can see our template rather than starting from scratch.”

Helen Clark Bell, Love Wimbledon BID

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