Custom web portals improve stability and increase customer engagement to support business growth >>>


About Freedom Technology

Freedom Technology runs innovative salary sacrifice and 1:1 schemes to give corporates, educational establishments, employees and students access to the latest technology.

Working in partnership with the IT channel, global banking partners and industry-leading employee benefit providers, Freedom Tech removes financial barriers by offering smartphones, tablets, laptops and TVs at up to 35% discount, through affordable monthly payment plans.

Project details

Client: Freedom Technology
Industry: Technology leasing
Project type: Custom software / web portals
Project duration: Phased / ongoing

The challenge

Freedom Technology needed a technology solution to match their ambitious business vision. They approached Salpo to create innovative web portals to process and manage customer orders.

Existing ordering portals had poor architecture, making them inefficient, unstable and unsecure. This negatively impacted customer service and sales, severely limiting business growth.

“Salpo sat down with us to understand our business needs. They mapped out our requirements and plugged us into their development team, giving us direct access to highly-trained developers, who could discuss our issues and provide solutions.”

James Gunson, Freedom Technology

The solution

Salpo built three web portals in a new custom framework, to handle Freedom Tech’s distinct customer segments, while devising and implementing a simple online ordering system.

The process is smooth for customers and convenient for Freedom Tech, allowing clear visibility of all orders via the portal, and removing human error from the process.

Everything operates in a secure and stable environment, hosted and maintained by Salpo Technologies.

“The web portals Salpo built seamlessly connect our sales, admin and CRM, making our process around three times faster and allowing us to allocate resources elsewhere.”

James Gunson, Freedom Technology

The results

Freedom Technology’s customers love the new portals and online ordering system. Higher levels of customer satisfaction and user engagement have led to repeat business, while added stability and usage capacity has allowed the company to win bigger accounts.

The more efficient self-serve portals have brought big internal benefits too – making the ordering process around three times faster, and freeing-up staff time and resource. This allows Freedom Technology to focus on driving business growth.

“Working with Salpo we’ve been able to create more user-friendly, more productive online ordering capabilities for both our customers and their employees or staff.”

Nuri Bodur, Freedom Technology

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