Contact centre software provider takes platform to next level with Salpo development support >>>


About Cirrus Response

Cirrus Response is an award-winning provider of multi-channel cloud Contact Center Solutions (CCaaS) and IPT telephony, with over 10 years’ experience of using the best technology to deliver business outcomes and effortless customer experiences.

Cirrus solutions combine best- in-class voice, SMS, webchat, email and social media. With a true cloud infrastructure, Cirrus operates on a true real-time basis with unlimited scalability and the highest level of resilience and security.

Project details

Client: Cirrus Response
Industry: Technology / software
Project type: Flexible development resource
Project duration: Phased / ongoing

The challenge

Cirrus Response needed to improve functionality and usability of its contact centre telephony solution, in order to deliver a better experience for customers.

Cirrus required a fresher look and feel, with a more responsive interface, to improve user experience and customer satisfaction.

“Salpo’s flexible approach to outsourcing gives us access to resource we can count on to provide reliable, responsive development support, as and when we need it.”

Glen Blow, Cirrus Response

The solution

We worked with Cirrus to assess their needs, then provided a fixed-term resource with matching skills to handle the project. A UK-based Project Manager was assigned to head-up a focused development team, also including a Lead User Interface/User Experience Designer and Front-end Engineer.

We integrated with their small, existing team, working to interpret in-house UI designs, then adapting and implementing them. We delivered a multi-widgeted user interface with enhanced look and feel, designed according to best practice for optimum software usability.

“Salpo helped us to take our market-leading contact centre software platform to the next level, delivering exceptional user experience and leading to improved customer satisfaction and retention”

Glen Blow, Cirrus Response

The results

Salpo’s flexible and responsive development support has improved design, functionality and usability of the Cirrus contact centre solution, allowing them to deliver a far better user experience, both during staff training and front-line use, and supporting customer retention.

Salpo’s development agility has enabled Cirrus to adapt to shifting priorities and continue to deliver at key milestones, including a major trade show debut for the new solution.

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