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Salpo FAQs

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As well as our FAQs we have lots of information in our support centre, or email us at operations@salpo.com

Can I try Salpo before I buy it?

Yes, we have a free version which you can use forever.

If you have a free version, why bother paying?

The free version is limited to 250 contact and 2 users. Plus you get additional features with the paid plans.

If I upgrade what happens to my data?

If you upgrade, additional features are revealed, your data and system configuration remains the same.

Is it easy to add/remove users

Yes - users can be added or removed at any time from the control panel.

What support is provided?

Free email support is included. Comprehensive how to videos and user guides are available in our support centre. We also host regular free webinars run by the friendly Salpo keepers.

Can my emails be uploaded into Salpo?

Yes, our email connector automatically uploads any sent or received emails including attachments and files them in date order against the relevant contact in Salpo.

Which browsers does Salpo support?

Salpo is compatible with the latest versions of all major web browsers including Google Chrome, Safari, Internet Explorer and Firefox.

Who owns the data in our system?

Customers own their data. Our company is registered with the Information Commissioners Office (ICO) under the Data Protection Act and comply with the EU Data Protection Directive 95/46/EC.

Can I download my data at any time?

Yes, with the relevant permissions data can be downloaded in CSV format or via the Salpo API.

Is there a minimum contract length?

Salpo is billed monthly in advance with no obligation to renew the following month - so no tie in.

How safe is my data?

The safety of clients data is of paramount importance to us, which is why all of our servers are hosted in the Amazon EC2 environment and the connection between your browser and our servers is encrypted.

Can you set up Salpo for me?

Yes, we have a range of on-boarding and training services available to get you up and running with minimal disruption to your business.

What devices can I use Salpo on?

Apple Macs, PC desktops, Laptops, Tablets, Smart phones; with any device that supports a web browser it's possible to access Salpo.

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